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 A: All of our framing is done on site at our workshop by our frame team headed by head framer Matthew Findling and will get a ‘white glove’ chauffeur service by us, in our delivery vehicle to  the workshop and then back again, when the item is ready. At any time during business hours we can give you an update as to where your order stands and when you can expect your newly framed treasures to be ready. Finally, rest assured that we also can make special arrangements to have your work fitted and finished either at your home depending on the needs and value of your piece. 

A: Yes, not only is it safe in our hands, it will be even safer once we have framed it! We use acid-free and conservation materials as well as offering a range of UV protection and museum glass. In addition, our head framer has over 25 years of custom and specialty framing experience. He’s the best in the business, loves what he does and oversees the care of every item in the Pierre Paul workshop. 

A: Generally speaking we ask for 3 weeks of your patience to complete the order. We can also accommodate most rushes. If  there is a deadline, please let us know  in advance when you would like your frame ready. That way our frame experts can help you create a design that can be accomplished by the due date. When it comes to some of the very involved designs we love to create, it can take a little longer, but trust us…it is always worth the wait! 

A: Today's market is flooded with frame products that can seem quite inexpensive when compared to custom  framing. Most of these products are created in large scale quantities with subpar material, automated workmanship and generic design. In  contrast, custom framing is made specifically for your treasured piece.  Many of the mouldings you’ll find at a custom frame shop are crafted by artisans, using techniques handed down from generation to generation. Combined with the knowledge of an experienced framing design professional, the results can be spectacular! There is great value  associated with custom framing. You may save some money in the short  term with a cheaper framing product…but at what cost? 

A: We pride ourselves in being framing design professionals and therefore the journey we took with you to discover the best-suited design for your work rarely ends in disappointment. We all work hard to give you a 'wow' moment at the reveal and are equally disappointed if the result is less than expected. At Pierre Paul we want the frame that’s hanging on your wall to be nothing less than the reflection of an amazing experience and we will do what it takes to make it right. 

We'd love to hear from you! Please send us a message and we will happily answer any other questions you may have about picture framing.